Phone Support: 877-216-9155 | M-F 8:00 am - 5:00 pm CST
Phone Support: 877-216-9155 | M-F 8:00 am - 5:00 pm CST
Yes! We have many different size options and formats to choose from. Feel free to browse our template library. If you don't know what you're looking for, Zoe can help! Let's say you are getting an instant price on a particular product like a flyer or brochure. When your instant quote is displayed, Zoe will pull the exact template you need to correctly set up your file. All you have to do is click on the template icon and select the format you want (either eps or jpeg). These templates are guides for positioning only and are not editable through this website.
After you sign in and complete an order form, you will be prompted to either upload your own artwork for your project, or let Zoe design it for you. If you choose to use your own design, you will be directed to a page to upload your art files and proceed to checkout or continue shopping. If you opt for Zoe to design your project for you, you will be directed to a page to upload any artwork or text you want to incorporate, give written instructions and then proceed to checkout or continue shopping. A ZoePrint Designer will contact you by email within 2 (two) working days to clarify instructions (if necessary) and/or send you a design proof of your project. Whether uploading your own artwork or letting Zoe Design it for you , it is important to know that your order will not be received by Zoeprint.com until you finish the ordering process and payment is received.
The system will accept any sized file, but depending on your file size and upload speed it could take a little while to upload. PDF files typically take the shortest amount of time to upload, while tif files tend to take the longest. Please be patient as your file uploads. If you have trouble uploading your files, please contact us for assistance. Your order will not be submitted until you have completed the checkout process.
When a finished piece has a printed image that runs all the way to the edge of the paper, this is considered a "bleed." This is accomplished by printing the image an extra .125" around the edge of the finished size. For example, to create a 4" x 6" postcard with a full bleed, the artwork would need to be printed 4.25" x 6.25" and then trimmed down to size. ZoePrint.com does not charge extra for pieces with bleeds although you are responsible for providing bleed in your artwork.
We have templates —or guides—available that demonstrate the size of original artwork needed for every size piece we offer. For your convenience, if your file does not contain this 1/8” extension to the artwork, we will enlarge the art by 1 to 2% and trim the excess. If this is not easily accomplished, we will contact you to find out if you want to send us a new file or if you want us to alter the artwork (when possible). If we alter the artwork, there will be an additional charge which is typically $25, but we will let you know the exact amount in each situation.
Crop marks indicate where cuts will have to be made to trim the printed piece to the final size. We prefer that you include crop marks in the artwork; however, if you don't know how to do this, we will work with the artwork you submit.
We accept Grayscale, CMYK or RGB color formats. PMS colors will be printed as process colors.
If you opt for Zoe to design your project for you, you will be directed to a page to upload any artwork or text you want to incorporate and give written instructions. It is important to know that your order will not be received by Zoeprint.com until you finish the ordering process and payment is received. At that time, an experienced graphic designer will contact you by email if there are any questions and to send a proof. Please check your email for communication from our graphics department. YOUR ORDER WILL NOT PRINT UNTIL YOU APPROVE THE ARTWORK BY EMAIL.
Proofing is an important step. Whether you have submitted your own artwork or let Zoe design it for you, it is YOUR responsibility to check for any errors prior to uploading and/or giving final approval for "Let Zoe Design it for Me!" orders. Please carefully check spelling, phone numbers, fonts, placement and all other details. Because of differences in the color on computer monitors, the color may not be represented perfectly.
Many ZoePrint.com customers are designers and choose to upload their own print ready art. It is important for you to complete all proofing steps prior to uploading your art for printing. ZoePrint.com will not spell-check your files. If there is an obvious error in your file relating to size or a problem with opening your files, etc., our designers will contact you. Please keep an eye out for any communication from our graphics department.
After your order is placed for a product with graphics services requested ("Let Zoe Design it for Me), our graphics department will lay out your document using your art direction and instructions. A pdf proof will be emailed to your email address on file, which you are required to inspect and approve prior to printing. It is important that you check your email frequently for communication from our designers.
Please note: It is always possible for mistakes to be made. It is especially important for you to carefully inspect this proof for any misspellings, misplacement, and incorrect use of images, copyrights or trademarks. It is YOUR responsibility to check for any errors prior to printing. After you have inspected the proof, we will produce your job.
At ZoePrint.com, we use high quality, expertly maintained digital and offset printing equipment. Our goal is to exceed your expectations. That said, no form of printing production will precisely match the color on your computer monitor.
Zoeprint.com carefully selects paper choices which are commonly used, economical and environmentally friendly. As a general rule, use text weight when you want an inexpensive printed piece which has the ability to fold or roll easily. Use a cover weight piece for mailing (postcards, for instance) or when you want the printing to last longer. Also, as a general rule, full color printing will “pop” better on glossy stock. However, it is easier to write on non-glossy, or uncoated, stock.
At this time, we print only on the following selected papers:
80# Gloss Text
Our standard gloss text weight contains 10% post consumer waste recycled content. This paper is made in the U.S.A. and is certified by the Sustainable Forestry Initiative (SFI).
60# White Offset Text
We offer this paper for black and white copying only. This is slightly heavier and more opaque than regular copy paper. It is uncoated.
70# Uncoated Text
This is a standard matte stock (without the glossy shine) for digital color printers. Color will not be as vivid as on gloss paper, but this paper is a good choice when you want a flatter look to the printing. This paper contains 10% post consumer waste recycled content and is classified as 98 brightness. It is made in the U.S.A. and is certified by the Forest Stewardship Council (FSC) and the Rainforest Alliance.
60# Hots Text
We offer these colored paper selections for black and white copying only. This paper is available in several bright "neon" colors, including Blue, Yellow, Lime, Emerald, Orange and Fuschia. Hots paper is uncoated.
80# Gloss Cover
This is card stock which is coated and which also contains 10% post consumer recycled content. It is made in the U. S. A. and is certified by the Sustainable Forestry Initiative.
80# Uncoated Premium Cover
This is a matte (non-gloss) card stock which contains 10% post consumer recycled content and is classified as 98 brightness. It is made in the U.S.A. and is certified by the Forest Stewardship Council and the Rainforest Alliance.
12 Point Gloss cover, coated on one side only (C1S)
Available for post cards and business cards only, this is a heavier weight card stock with a glossy finish on one side to showcase your graphics and uncoated on the other side to make it easier for writing and postal machines. This paper is certified by The Programme for the Endorsement of Forest Certification (PEFC).
12 Point Gloss Cover coated on both sides (C2S)
Available for post cards and business cards only, this is a heavier weight stock with a glossy finish on both sides. This paper is certified by The Programme for the Endorsement of Forest Certification (PEFC).
In an effort to provide our customers the lowest prices possible, ZoePrint.com does not offer custom sizes or paper stocks. If you have a custom job, please email us and one of our sister companies may be able to help you out, but the pricing may differ than what is listed on ZoePrint.com.
Most jobs produced by ZoePrint.com are produced digitally and will be shipped 2 business days after receipt of the order. This applies to all orders received by 3 PM on any business day. The only exceptions are for offset printed items and items requiring graphics services. See shipping information below.
In order to keep prices low on larger quantities, we may print certain orders using our high quality Heidelberg offset printing system. For those unfamiliar with offset printing, this is traditional printing on a printing press with ink and printing plates. These jobs require more setup time and require drying prior to bindery (cutting or folding). For those jobs, the order will ship within 5 working days from final proof approval. You can see the expected turnaround for your job during the instant quote process.
ZoePrint.com ships all products via UPS. We are happy to ship them ground, 3 day, 2 day, next day or next morning. These options are listed at checkout. ZoePrint.com will ship to any physical address in the continental U.S., Alaska and Hawaii. (No post office boxes please.) Shipping costs include a $5 handling charge for each order.
ZoePrint.com will ship your order on the day production is completed. If you choose an express shipping method, add the number of days you specify (1, 2 or 3). Please consult the map below for the approximate number of days ground shipping will take. Shipping originates in Brentwood, Tennessee. You will receive a shipping confirmation from ZoePrint.com once the order has been shipped.
ZoePrint.com makes every effort to provide you with the most current UPS delivery estimates. However, if your delivery date is critical, please verify shipping delivery estimates through UPS. All ZoePrint.com shipments originate from Brentwood, TN 37027.
Our goal at Zoeprint.com is to create an easy customer experience in using our website. Here are some basic instructions in case something is not clear.
In the last step, you will review your account information including your shipping address, payment information and order details. Click on “Place Order” at the end and its all done! If you've selected “Let Zoe Design it for Me,” Your estimated turnaround time begins when the final art is approved.
Please note: If you have requested design services, please check your email for communication, including a proof from our Graphics Department. Your order will not be printed until you approve the proof.
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